Contact Us
Questions about our casino reviews, concerns about a listing, or feedback on how we can do better — this is the right place. The Canada Casino team is a small group of researchers and editors focused on helping Canadian players find the best online casino options for their needs. We take every message seriously and aim to respond within two business days.
How to Reach Us
The easiest way to get in touch is by email. Send your message to [email protected] and include as much detail as you can — the more context you give us, the faster we can help.
We are not a casino operator. We do not hold accounts, process deposits or withdrawals, or have access to any player data held by the casinos we review. For issues with a specific casino — a delayed payout, a disputed bonus, a locked account — you will need to contact that casino's support team directly.
What We Can Help With
- Corrections and factual disputes — If you believe information on our site is out of date or inaccurate, tell us which page and what the error is. We verify and update regularly, and reader reports are a genuine part of that process.
- Editorial feedback — Thoughts on our ratings, our comparison criteria, or casinos we have not yet covered. We read all of it, even when we cannot act on every suggestion immediately.
- Affiliate and partnership enquiries — If you represent a casino brand and want to discuss how Canada Casino works, email us with your brand details and we will be in touch.
- Responsible gambling concerns — If you or someone you know may be experiencing difficulties with gambling, please visit our responsible gambling guidance for resources and support services available to Canadians.
- General site questions — Anything else, including questions about how we research and rank casinos, is welcome.
About the Team Behind This Site
Canada Casino is an independent comparison site covering online casinos available to players across Canadian provinces. Our editorial team researches casino offers, payment options, licensing standing and game libraries so that readers have a reliable starting point — not an advert dressed up as advice. You can read more about our approach on our about us page.
We earn commission when readers follow our links and register with a casino. That relationship is disclosed on every relevant page, and it does not determine which casinos rank highest or how they are assessed. Our rankings are based on editorial criteria, and every listing includes at least one genuine limitation.
Response Times
We aim to reply to all email enquiries within two business days. During high-volume periods it may take a little longer. If your matter is urgent — for example, a correction to information that could mislead readers — please say so in your subject line and we will prioritise it.
For legal notices and formal correspondence, please use the same email address and mark your message clearly. You can review our terms and conditions for further information about how this site operates.
A Note on Casino-Related Disputes
We understand how frustrating it can be when something goes wrong at an online casino. While we are not able to intervene in individual player disputes, we do take reports of operator conduct seriously. If you have had an experience — positive or negative — with a casino we cover, let us know. Patterns in reader feedback do inform how we assess and rate the casinos on this site over time.
For formal dispute resolution, Canadian players should contact the casino's licensing authority or an independent alternative dispute resolution (ADR) service. The casino's terms and conditions will identify which jurisdiction it is licensed in and which body handles complaints.